Employment Do’s and Don’ts
Employment Do’s and Don’ts 3 Comments
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A couple of years ago, I saw a bunch of articles in Vanity Fair, The New York Times, The Village Voice, and other publications about a guy named Joe Andes. Here is a portion of one profile of him from the May 2006 Vanity Fair:
In the early 90s a man named Joe Andes began showing up in the bar at the Pierre, Manhattan’s famously posh hotel on the corner of Fifth Avenue and East 61st Street. Joe liked the crowd at the Café Pierre, but the real draw for him was Kathleen Landis, the dimpled, piano-playing house chanteuse who still entertains there five nights a week. Joe was a five-nights-a-week man as well, always seated at the same round table with a front view of the baby grand and a back view of Landis. He drank only champagne, and never alone. His usual brand was Veuve Clicquot. On most nights he casually ordered a bottle, which always appeared with two champagne glasses—one for himself, the other for Landis.
Even by the standards of café society, Joe cut a noticeably soigné figure in his classic, British-made Chester Barrie suits and bold shirts and ties from Turnbull & Asser. The clothes went well with his English accent and late-period Sean Connery salt-and-pepper beard. He looked so distinguished and was so free with the bubbly that the Café Pierre crowd, Landis included, at first had him pegged as one of the “owners”—the tycoons who actually live at the Pierre in stupendously high-end co-op apartments.
The Café Pierre was way off about Joe, or so it decided after some probing. If no one was brave enough to ask him where he lived, quite a few people asked him what he did for a living.
Holding his glass of champagne by the stem, Joe would say simply, “I sell potato peelers.”
The probers had a good chuckle over that. “Right,” they all said. “Now pull the other one.”
…
Joe pushes his gear through the streets on a hand truck, which he in his English way calls a trolley. He and the trolley are often stopped by strangers ready with a heartfelt line: “Sir, you’re the greatest salesman in New York!”
The reason so many magazines and publications were paying so much attention to Joe was because he is someone who was able to make a great living selling carrot peelers on the street. When Joe died a few years later, publications all around the world ran obituaries about him. The idea that someone could live in a giant apartment on Park Avenue, dine in the finest restaurants, and do all of this while selling carrot peelers on the street seemed to be something that was unusual to many people.
There is nothing unusual about Joe at all. In fact, I am about to tell you what Joe knew that 99% of all job seekers and people out there don’t. It is easy to be like Joe if you know what you’re doing.
I want to tell you one of the most powerful and fun job search and employment strategies you will even learn. In fact, this is an extremely simple lesson and it’s something almost no one ever learns. I have no idea why people don’t do this because it can make a gigantic difference in their career and job search. If you understand this secret, you can dine in the finest restaurants and live the life you always wanted. You can get the jobs you want, and you can live and work wherever you want. The most successful people out there in just about every single profession understand this secret, and you are about to as well.
The secret is salesmanship.
That’s right. Nothing more than salesmanship.
People who know how to do this never fail. You can drop them in the middle of the most expensive city in the world, and they will succeed. You can put them anywhere, and they will succeed. People who understand salesmanship always do well. Every single time. You need to understand this as well.
It’s very simple and basic: your number one weapon in looking for a job is salesmanship. This is the number one and most overlooked thing that people miss when looking for a job. You need to find out what your potential employer needs and desires … you need to establish trust and credibility, and you need to stand out when the employer sees your application and sees you in a way that makes the employer want to act and hire you.
The best marketers and salespeople in the world understand this, and it can be learned. Learning to sell is incredibly important to your job search and life.
It’s really easy to create a résumé, go into an interview, and get the employer to think to themselves, “Hey, this seems like a nice person, they’d be a good employee.” But this doesn’t mean the employer will hire you and offer you a job.
What you want the employer to say after seeing your résumé and interviewing you is — “Wow! This person sounds fantastic. When can you start!!?”
Most hiring decisions are made in an emotional part of the employer’s brain. People will explain their purchase in terms that are rational and will give reasons why they think the person is a great hire.
But getting someone to commit to hiring you, spend time with you each day for what could be years, entrust you with the future of their business, pay you a salary rain or shine, provide you and your family health insurance, and give you vacation time each year is a much more complex process. There is no need for you to understand everything that goes on in your potential employer’s brain when trying to get the job, but you do need to realize that getting hired and closing any deal requires some salesmanship.
None of this is difficult. It’s just that most people don’t do it. The potato peeler, Joe, did it. You can do it, too.
I’m about to teach you some essentials of salesmanship that, once you understand them, can change your career and job hunting experience forever. I want to teach you how to close the deal and get hired.
The world is littered with people that failed because they didn’t know how to get people to hire them. These poor people live in poverty or, at least, in a state where employers and others haven’t hired them for jobs of which they are capable. They don’t achieve everything they are capable of, don’t get the jobs they should, and don’t have access to the same opportunities others do who understand salesmanship.
If you understand the basics of salesmanship, you can persuade an employer with the desire to hire you more than any other person they interview. Whatever results you are getting in the job market will be multiplied several times over when you understand how to sell.
You could fill a large library with books about how to sell. I’m not going to waste your time teaching you any of those tricks or boring you with long treatises about salesmanship. If there’s anything I’ve learned about salesmanship it’s this …
You Need to Have a Personality. If you have a personality, everything else will come into place.
Someone who goes into an interview and is completely normal and like the next guy will not stand out. The same thing goes for someone who makes their cover letter like the next guy. People that have personalities end up getting hired and getting lots of jobs. You need to stand out. There’s a way to stand out and sell yourself, and it’s simply to have personality.
I spent almost a decade being a legal recruiter. I cannot tell you how many “suits” I have interviewed throughout my career. These boring lawyers show up and they all look the same. They talk the same and act the same. Boring! The first interesting attorney I interviewed I actually ended up marrying … she was so different I was like, “we need to go get something to eat and hang out!” I’m not kidding. A couple of years later we were married. When I meet an attorney who has just a modicum of personality, I’m so psyched because I know I can get them hired in a jiffy. If you have personality, and it comes through, then you’re going to go to the moon. You are going to get more jobs. You are going to be someone who gets more promotions.
I had the strangest experience several years ago. I was hired by a particular law firm, an extremely prestigious law firm, to go out and find them a certain type of attorney. They paid me like $45,000 up front as a retainer to find them the attorney. After I received the retainer, I went in and met with the law firm and the managing partner of the entire firm. He was a very powerful guy and one of the most powerful attorneys in the United States. He was also very young and in his 40s which, for a job like that, is quite unusual. He was also very tan, so tan that his teeth appeared to glow. The managing partner was a very animated guy and seemed a little too happy to be an attorney. I had a very interesting meeting with this guy and, after the meeting, I had a long discussion about him with another partner in the law firm.
“What is he interested in?” I asked the partner.
“Tanning,” the partner said.
“Excuse me?”
“He is interested in tanning. He loves tanning beds. He has a tanning bed in his home. He goes tanning at lunch sometimes. This is what the guy is about. Tanning! He is passionate about it!”
We were speaking in a wood panelled room inside the law firm that was so quiet the only noise you could hear was the faint sound of the ventilation system. We were surrounded by all sorts of expensive looking art, and the law firm atmosphere was as serious as they come. However, what I was hearing seemed so at odds with all of this. Their leader who was ostensibly supposed to be reflecting these values was interested in tanning! In fact, the guy had an obsession with tanning.
When I started calling people around Los Angeles about working in the law firm they said stuff like, “Hey, I know that firm. Isn’t that the one where the managing partner loves to tan? Ha, ha! Sure, I’ll talk with them. That place sounds hilarious!”
It was the strangest thing I ever encountered. A powerful lawyer who was well-known throughout the legal community due to a love of tanning beds. But you know what? This guy stuck out and people knew who he was. He was one of the youngest managing partners of a major law firm in the entire city. People loved him. They thought he was funny because he liked to tan. He gave his firm a personality. People remembered him.
When you think of tanning, you think of a guy concerned about his looks, but who also loves relaxing and enjoys life. The image is completely at odds with what most people think about when they think of an attorney who captains one of the most important law firms in the world. But it’s an image that sells. It makes the guy stick out, as strange as it seems!
Here’s what most people do when applying for jobs and going out on interviews: they act like they think they should. They are not themselves and instead act like some cardboard cutout who is like everyone else. When you decide to be someone interesting and be yourself, unique stuff starts happening in your career. If you put some personality into your résumé and interviews, you will be far, far ahead of everyone else you compete with for a job.
Personality and being unique works. It will increase the number of interviews and job offers you get by a huge factor. Employers are inundated with boring résumés and interviews all day long. Put yourself in the shoes of the person who’s interested in hiring you. Would you want to interview someone who’s not interesting? Would you want to hire someone with no personality? If you had to spend an hour of your time interviewing someone, I bet you would prefer to spend that hour interviewing someone extremely interesting compared to someone who’s boring.
You need to have the résumé that is read. You need to have the cover letter that people pick up and read. People don’t want to deal with those who are all stiff and make them uncomfortable. People are human and want to deal with other humans and this is exactly what happens when people start considering hiring you. When a potential employer understands you are someone who’s also human and has passions, fears, and is able to communicate that as well, you will do well.
I used to sell asphalt services door-to-door and I did this for over a decade. I loved doing this and was very good at it. I didn’t start getting exceptional at it and making the big money, however, until I learned how to sell and brought some personality to my work.
When I didn’t know what I was doing, I showed up at someone’s front door and said:
“Hi. My name is Harrison Barnes. I would like to know if you are interested in having your asphalt repaired and sealed.”
“No thank you!”
“No thank you!”
“No thank you!”
“No thank you!”
That’s all I heard again and again and again. However, when I changed my approach, I did much better. I showed up and said something like the following:
“Hi. My name is Harrison Barnes. You may not recognize me because I’m usually covered with tar, but I’m sure you’ve seen me around your neighborhood doing driveways. I’m not in a very good mood today because I just got in a bad argument with my girlfriend but, like all of us, I have to work. So, here I am.”
This would open up a conversation. My girlfriend would be discussed. People would ask me how I got the tar off my body at the end of the day. We’d discuss the neighbors’ homes I’d worked on and the neighbors themselves. Gossip was shared, and I’d get the job. Always.
I went from making maybe $1,000 a week to making $5,000 to $10,000 a day just by injecting personality into what I did and how I sold my product. I did this when I was 20 years old.
Having a personality and selling yourself is easy. Anyone can do it.
When I was 27 years old, I was living and working in Northern Michigan and decided I wanted to move to Los Angeles. I got multiple jobs in Los Angeles within a few weeks. There was a horrible job market at the time. I hadn’t even taken the California Bar Exam. I wrote all of the best law firms in Los Angeles a letter. Here is what it said:
Dear [I added the name of the hiring partner here],
I would like to work for you.
Sincerely,
A. Harrison Barnes
P.S. I am committed to practicing law at the highest level.
Huh? Yeah, that was it. It worked like hotcakes. I ‘d written one page letters, two page letters, and more, but none of them ever even came close to this one. My phone rang like mad. I got numerous jobs. I went into interviews and everyone mentioned my cover letter. They thought it was very funny. No BS or anything. Just personality. Let me be clear with you: moving from Northern Michigan to Los Angeles to get a job is no easy feat. Law firms in Los Angeles have almost no reason to hire you because they have their pick of locals. But I was able to stick out and get a job here. What was the reward?
I can assure you with almost 100% confidence that none of this would have happened unless I’d injected some personality into how I looked for a job. My silly little cover letter made me stand out and it was something employers remembered.
Personality works and it can work wonders for you too. There is no greater skill than selling, and it all starts with your personality and making sure this personality comes through in everything you are doing. Your life and career will begin to change when you inject some personality into your job search. Nothing sells like personality.
A few days ago a guy sent me his résumé to review so I could help him get a job. In case you’re wondering, I get emails like this several times an hour and I just cannot respond to them. I guess my email address is out there in cyberspace somewhere. However, there is one email I received a couple of days ago that I can’t stop thinking about, and I really want to respond because I’m so impressed with how this guy approached me. In the subject line of his email he wrote:
“THE GREAT JOHN SMITH!”
I made up the name, but this is what he wrote. I thought it was hilarious and brilliant. I cannot personally spend the time with this guy that it will require to get him a job, but I can tell you that if I had a job opening, I’d bring him in right away. He is memorable. If I met him and he was memorable as well, I’d also bring him in. Personality and people who have personalities sell because they get our attention.
You need to have a personality in your application materials and this needs to come through when looking for a job. People with personalities end up winning every single time. I want you to stand out and get jobs. People want to hire those with personalities. People like others with personalities. A personality is something that sells and can get you a job every time.
THE LESSON
Salesmanship is one of the most important skills you can have in your job hunt. You can use personality as a means of standing out and selling yourself, making sure that it comes through in everything you do. By injecting personality into your job search, you will soon notice changes in your life and career. People with personality succeed in sales because they draw attention. Employers want to hire people with personalities, and a good personality can be your best job hunting tool.
About Harrison Barnes
Harrison Barnes is the Founder of BCG Attorney Search and a successful legal recruiter himself. Harrison is extremely committed to and passionate about the profession of legal placement. His firm BCG Attorney Search has placed thousands of attorneys. BCG Attorney Search works with attorneys to dramatically improve their careers by leaving no stone unturned in a search and bringing out the very best in them. Harrison has placed the leaders of the nation’s top law firms, and countless associates who have gone on to lead the nation’s top law firms. There are very few firms Harrison has not made placements with. Harrison’s writings about attorney careers and placements attract millions of reads each year. He coaches and consults with law firms about how to dramatically improve their recruiting and retention efforts. His company LawCrossing has been ranked on the Inc. 500 twice. For more information, please visit Harrison Barnes’ bio.
About BCG Attorney Search
BCG Attorney Search matches attorneys and law firms with unparalleled expertise and drive that gets results. Known globally for its success in locating and placing attorneys in law firms of all sizes, BCG Attorney Search has placed thousands of attorneys in law firms in thousands of different law firms around the country. Unlike other legal placement firms, BCG Attorney Search brings massive resources of over 150 employees to its placement efforts locating positions and opportunities that its competitors simply cannot. Every legal recruiter at BCG Attorney Search is a former successful attorney who attended a top law school, worked in top law firms and brought massive drive and commitment to their work. BCG Attorney Search legal recruiters take your legal career seriously and understand attorneys. For more information, please visit www.BCGSearch.com.
Filed Under : Employment Do’s and Don’ts, Featured, Finding a Job
Tagged: carrot peelers, get the jobs, job search, law firm, legal recruiter, looking for a job, personality, sales, salesmanship, your job search
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Your résumé is an extremely important document. There are entire books written about how to craft them. I have written at least one myself. There are scores of résumé consultants, companies, and others that will work on your résumé for a fee. Hiring one of these services can be useful and can improve your résumé. Nevertheless, most résumés can improve dramatically by following the below advice.
In this article Harrison explains how you can do better in your career by selling. The most successful people are absolute masters at sales. Selling is among the most important career skills you can have. When you know how to sell something you can do exceptionally well wherever you go. Knowing how to sell something is a key to survival, advancement, fame, and fortune. Everything we do is about making a sale. Selling yourself is about showing others the value you can bring them. So package yourself to the best of your ability, always be at your best and sell yourself. Develop your sales skills and do not be afraid to sell anything. Whatever your goal in life, becoming an effective salesman will help you achieve it.
It is absolutely vital to be in control of your life and career. When you fail to control your life, someone else will step in to do so and fit your life into their plans. Understand that it is in others’ interests to establish control over your life and work, and instead exert control yourself over your life and the events around you.
Do not be a dabbler, or someone who turns away in the face of stress; the secret to long-term happiness is to instead confront and push through these stress factors. Do not be discouraged by difficulties, but find ways to persist and deal with the stress. Confronting problems head-on is the key to improvement, and will take you much further than the dabblers who fail to approach their careers with commitment.
In this article Harrison discusses how persistent pursuit of something you believe in, against all obstacles, is one of the most important keys to success. So many of us just decide at some point not to push through and not to keep going even when a little bit of extra effort would push us through. The secret to being incredibly good at everything is pushing through and getting better and better when others around you are quitting. Even while hiring, employers want experts and people who are the best at what they are doing–they do not want dabblers. They want to hire the person who is incredibly committed to a job and has persisted against odds in one direction when others have given up.
In this article Harrison suggests that you actually may be safer getting a job without the help of family or friends. It is exceedingly rare that a friend or family member will ever be able to get you a position. They may not even want to help you get a job for various reasons. Their involvement in your job search may actually hurt you. The organization may actually look upon you negatively if you try to use a friend or family member to get a job. So going through a close contact is often counterproductive to your job search. Even if you get a position through a friend or family member, you could harm your relationship with that person in the process. Your friend or family member’s act of kindness may ultimately unbalance your relationship. The risks involved in this kind of job far outweigh the potential rewards.
A powerful sense of self will make all the difference in your life. You must understand that your sense of yourself and your capabilities come from inside of you, not from the external forces that have brought you to your current place in life. What you feel internally might be completely different from what the world is telling you, and you must learn to focus on the former rather than the latter.
In this article, Harrison explains the importance of making an effort in your job which is way above what is expected of you. When you have been given certain responsibilities, it means that someone is dependent on you for certain things. When you fulfill these duties far more efficiently, put in a lot more time and effort, and even stay back on weekends and holidays to complete or do extra work, your employers get the message that you are sharing their burden of pressures with them and begin to place tremendous trust in you. This is what paves the path to your promotion and growth in the company. Harrison believes that you need to develop the correct attitude and possess an extraordinary work ethic to thrive in the job you do.
In this article Harrison discusses how resisting change and not taking necessary and relevant action can be the biggest obstacles to a better career and better life. Resistance is something that prevents most people from ever changing. Resisting change can be highly damaging to your growth in your career and life. Instead of allowing your life to be controlled by external circumstances, choose to take action and bring about a change. Conduct a brutal self analysis if needed, to clear the blocks you have in your mind and to bring about change that is necessary. Most people give up. They do not persist. You need strategies and beliefs that will allow you to persist and persevere, so that you can change. The best strategy is to be focused, and this focus will help you overcome the resistance you face whenever you make an effort to begin changing.
Adopting a positive attitude will always bring you closer to success, as nobody wants to be associated with a losing side. Everyone wants to associate with and hire winners, and avoids losers. Nothing is more important than maintaining a positive attitude, as many employers hire people based primarily on attitude; with the right attitude, everything else will fall into place. You must look like you are on the winning team, even if times are tough; nobody wants to hire a loser.
The past does not dictate the future, so you should not use inductive reasoning to make conclusions about your life or career. Recognize when you are making incorrect conclusions based on past events, and switch to deductive reasoning in which you are not limited by the past. You will find your conclusions to be much more accurate, and you will succeed as a result.
When I was an attorney, I stopped going out to lunch with other attorneys during the day. The reason was not that I was not hungry. Instead, I stopped going out to lunch because just about everyone I worked with would want to dedicate the lunch to a critique—whether it was critiquing our bosses, coworkers, or others. When these people were not being critiqued, the job itself was being critiqued. When the job was not being critiqued, the attorney’s home life was being critiqued.
In this article Harrison discusses the significance of conditioning yourself to develop behaviors that will elevate you in your life. One of the most difficult things for anyone to do is to get leverage over themselves and condition themselves to go in a new direction. Very few people are ever able to make very fundamental transformations in their lives and become someone completely new and completely improved—and stick with it. Major improvements in our lives come only when we condition ourselves over and over again in one direction. You need to get leverage over yourself and condition new habits and behaviors within yourself to make any sort of fundamental and lasting change. The conditioning needs to be part of your lifestyle. You need to condition yourself to adopt new patterns in your life.
Going after companies on an “explosive growth” trend is among the most interesting and beneficial things you can do in your job search, as many such companies will hire you even if they do not have openings. Similarly, you can get hired in booming industries and geographical areas even if there are no openings, simply by showing up. Apply to growing companies, even if they do not have open positions.
Two fundamental laws of the universe are that order leads to disorder, and disorder leads to order. Since disorder always leads to order, you must always view disorder as a positive rather than a negative; disorder in your life is an opportunity to reorganize your life and career into something better. Making both order and disorder work for you will enhance your chances of success in career and life.
Think about your ultimate purpose in life, and what you are currently doing to accomplish it. Everyone is gifted with unique talents, and a failure to identify and utilize yours would be tragic for your life and career. The greater purpose you identify in your life, the greater the obstacles you will face. If you persevere and push through these hurdles, you will find the rewards to also be correspondingly greater.
Your perceptions of the world determine your reactions, and your reactions in turn determine your destiny. External factors do not dictate your life and destiny so much as your response to them, which is usually dictates by your emotional state. You must challenge yourself to make the best use of disorder in your life, and use it as a basis to develop a superior kind of order.
Be the person you want to be; if you see yourself naturally going in a certain direction, then you must allow yourself to go that way. Be grateful for every little thing in your life, and you will position yourself to receive more good things. You must hold the correct mindset to achieve a successful life and career; “get your mind right”, look at the world differently, and get away from your established ways of doing things.
There are two kinds of people; value creators and value extractors. Your career success will largely depend on your skill at either of these two things. Value extractors prefer an environment where value is already being created, while value creators look for areas of maximum opportunity. While value extractors seek stable careers, value creators seek to build up organizations rather than work within them. You need to decide if you are a value creator or extractor, commit to one or the other, and never look back.
It is important to have high standards. For the most part, life will pay any price you ask of it. The people who achieve the most in the world have incredibly high standards. It is like this with businesses as well. A great piece of machinery, or a great service, is like this because of the standards that are followed.
Rely on facts and statistics rather than opinions; when you depend on mere opinions, you inevitably face disastrous consequences. You must understand the difference between facts and opinions, analyze both, and adopt the former while disregarding the latter to make productive decisions.
Your skills and abilities merit profound appreciation; you must therefore place yourself in an environment where you will be so appreciated, and not subject to the negative opinions of others. People tend to believe the negative information that they hear about themselves. A work situation where you are unappreciated will tax your two greatest assets, your self-worth and your sanity.
Salesmanship is one of the most important skills you can have in your job hunt. You can use personality as a means of standing out and selling yourself, making sure that it comes through in everything you are doing. By injecting personality into your job search, you will soon notice changes in your life and career. People with personality succeed in sales because they draw attention; employers want to hire people with personalities, and a good personality can be your best job hunting tool.
In this article Harrison explains why the ability to close a sale is the most important skill in selling. Many people may get consumers interested in their products and lead them to the edge of making the sale, but it is the final push where the customer makes the actual purchasing decision which is the most important. Similarly it is good to be able to secure an interview, but what actually counts is the ability to push the employer to make the final hiring decision. There are a million possible closing techniques ranging from using the power of money and the power of issuing a deadline to identifying with a particular cause that could be important to the employer. All you need to do is tap into your instinctual ability and push employers that extra bit to ensure you get the job.
It is very important that you always ask questions in an interview when given the opportunity. Here are some good questions to ask and why you should ask them.
People who fail to reach their career goals are too complacent, rely too much on the opinions of others, allow difficulties to progress into ruin, and associate success with negative things. You have to establish success as a firm “must” in your life, associate your success with positive things, develop a workable strategy for success, and follow through with your plans. Never be a dabbler or give up in the face of adversity.
In this article Harrison explains the need to accept yourself the way you are. Harrison believes that most of us are not confident that we are good enough, or capable enough. Because of this hole within ourselves, we allow others to help us when we do not need help, fail to consistently feel content with our lives and accomplishments, and neglect to feel satisfied with who we are. We always feel a sense of lack. The most important thing you can ever do for yourself is overcome this sense of lack. Believe in yourself and your worth: you can accomplish all those things about which others would have you believe differently.
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OMG! This post is totally Fab!
I am not even looking for a job but have read two of your posts. Two things…1, I can’t wait to share this with the fam; 2, I want to test run my new found and highly inspirational knowledge on the roads of life.
I AM SO PSYCHED! Thanks a bunch!
Regards,
Ro Mi
Love it. I would love to speak with Harrison Barnes. His LA story is my LA story.
Some years back I applied for a position at a large, local homebuilder. I had a resume of prior work at a commercia land developer, title companies, construction and real estate private practice. I had been referrd to the ad by a friend who said I just jumped off the page at him when he saw the ad.I mentioned in my cover letter that my parents had run a small, custom home builder operation for 32 years. I received an interview. The lady mentioned that she had tried to use a legal search firm but had not found any viable candidates. She said my cover letter determined that she would call me over about 50 other resumes she had received. We talked about sitting around the dinner table at night talking about the homebuilding business, home offices, working on framng crews and all the other that goes with that background. She also mentioned that she was surprised at how many attorneys were fed up with private practice and looking to get out of it for a corporate position so I did not have to explain that. She also said after we had some time to get comfortable with me that she thought attornies were really arrogant as a group but that I was not. She said for sure that I would be back for an interview with the president and that I was the best candidate she had interviewed. I did the usual follow up letter and waited. I did not hear so I called here. She said she had hired someone. I thanked her again. She did not seem even friendly which I found surprising considering the interview I had. I can only imagine that the service pressed its point about an exclusive but who know. I had another interview where I really hit with the four interviewers and they were ready to sign me up but never heard anything. Sometimes there are other factors at work and salesmenship is not the hightest trump card. Thank you for an interesting piece. Greg Rodgers