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For a portion of one summer when I was younger, I had a valet job at the Grosse Pointe Yacht Club outside of Detroit, Michigan. I worked during the lunch hour and spent most of my time sitting in a small air conditioned shed in a corner of the parking lot waiting for cars to pull up. When a car would pull up, I would fling open the door to the shed and run over to the car, hand the person a ticket, and park the car.
One day, I was sitting in my little shed and a giant Cadillac pulled up and a man stepped on to the curb. As I was exiting my shed, he looked at me and shouted:
“Hey Boy … PARK THIS!”
The man then proceeded to throw his keys in the grass.
This amazed me. I used to lift weights and played football in high school. From the way I’d taught myself to think, this sort of treatment was not to be tolerated.
“Are you kidding?!” I shouted at the man. “Are you trying to start something with me? Because if you are, I’m ready!” I strolled slowly up to the car which was about 20 yards away. Apparently terrified, the man went sprinting inside of the club. A few moments later, the manager of the club emerged and fired me. The manager was so upset about the whole thing he actually called my mother and told her about the incident.
I lost my job because I lost my cool.
When you think about your life and your career, what would be different if you had, instead, developed the ability to remain calm? Most people are agitated–moving in many different directions and unable to remain calm. When you remain calm, many things end up changing in your life.
Remaining calm is one of the most important traits we can have. Being calm is not just about being relaxed and not yelling. Being calm is about being focused enough to absorb the world around you and make deliberate and carefully considered decisions before acting. When you are calm, you do not lose jobs like I did, and you are more likely to keep friends and to advance rapidly in whatever environment you are in. People will trust you more. People will look to you to fill leadership roles. When we are calm, we are far more powerful than when we choose, instead, to react from our gut with anger, fear, or other nonproductive emotions. Calmness is a virtue and one of the strongest you can have. The calmer you are, the more you can control and understand the world around you. The more you understand the world around you, the better you can be at everything you do. This is the nature and importance of being calm.
Several years ago, I took a multi-day course at Disneyland about leadership. While I could write for several days about what the course covered, I remember when the instructors summed up the entire meaning of the course after countless examples and numerous exercises they said it with few words: “Leadership is about being calm.”
The more I thought about this example, the more I realized the most important thing we can do in business, our careers and in leadership, is to be calm. The more we relax our minds and our bodies, the more positioned we are to make the correct decisions in our careers. I once read a book about former president Kennedy. Apparently, Kennedy liked to use stimulants and was often up for days during his periods of stimulant use. While it is not widely talked about, there was some fear among members of his cabinet that he might have potentially created a disaster during the Cuban Missile Crisis due to his use of stimulants and inability to remain calm. Some conspiracy theorists have even speculated he was assassinated by the CIA because they felt his inability to control his emotions could have led to a nuclear Armageddon. Despite an illustrious presidency in many respects, Kennedy’s inability to consistently be calm was considered by many a massive weakness.
Several years ago, a high school friend of mine named Jeff was coming to Los Angeles from the Midwest to visit me and a friend of mine, John. We decided we would rent a giant limousine and take Jeff around Los Angeles to show him the sites. The limousine was so large it had a Jacuzzi in its trunk! I had honestly never seen anything like it. Because it was so massive, it blocked two driveways when it was parked in front of my house. About 10 minutes after the limousine arrived, we called our friend to see where he was.
He told John and I he would not be able to make it because he was having dinner with his girlfriend and her parents, who’d shown up at the last minute. At that moment, I got extremely angry and felt hurt. Here I was with this giant limousine in front of my house with a bubbling jacuzzi in the trunk I’d already paid for. I felt alone and stupid. I exchanged some harsh words with Jeff and decided I would never speak with him again.
That was several years ago.
Do I regret it? Yes. I overreacted. In contrast, John got mad too, but he made up with Jeff just a few days later. To this day, I have not spoken with Jeff.
It’s easy for me to look back now and realize how wrong I was. Jeff was rude, but if I had looked at the totality of the situation I would have realized getting angry was a stupid decision. Instead, I should have remained calm and simply filed this episode away and recognize that I could not always trust him when we made plans. I could have also been empathetic and understanding of his need to entertain his girlfriend’s parents. Instead, I chose to get mad.
I’ve seen careers abruptly crash because of people failing to be calm. People react inappropriately to a perceived slight and fire off a crazy and savage email to someone. Someone does not think something through before acting. People whose careers soar to incredible heights are most often the ones who have the ability to remain calm. Being calm is more than just consistently being relaxed. Being calm is having the ability to react in a level-headed way to circumstances around you and face the world without getting flustered and keep your confidence strong.
Being calm is a sign of security and self confidence.
When you are calm, you are often more in control than the people around you. Many people fly off the handle at work, in public and when they feel they have been wronged. Generally, when someone flies off the handle, someone else is receiving their anger and negative emotion. The person who is on the receiving end typically has a couple of potential reactions. The first is to lash out and get angry. This is the most common reaction. The least common reaction is when the person on the receiving end remains calm. The person who remains calm puts themselves at a profound advantage. Usually what ends up happening is the person who has reacted angrily, or irrationally, comes to their senses and realizes they acted and responded in the wrong way. They come back to the person they have reacted to and seek apologies or attempt to make up. At that point, a subtle power shift has occurred and the person who was able to remain calm has assumed control. When you remain calm, you almost always end up in the role of the leader—regardless of the situation.
When we think of generals, presidents, CEOs and other leaders, we rarely think of them as people who fly off the handle. Instead, we think of them as people who are constantly able to remain calm no matter what. We want leaders who have the ability to stay focused and calm despite the turmoil around them. We do not want people who fly off the handle.
We think more of people who have the ability to remain calm. We respect those around us who stay calm. Being calm is so respected we have a word for it in the English language – “cool”. We call people with the ability to remain calm “cool”. We elevate people in society we believe are cool. Fonzi from the show “Happy Days” was considered “cool”. LL Cool J is considered “cool”. Action heroes are always “cool” when others around them appear to be acting nuts. We respect people in our society who are able to maintain their composure and stay cool.
In your job, nothing is more important than being cool. One of the best jobs I ever had growing up was working for Domino’s Pizza as a driver. Back in the 1980s, I was making $150+ some days delivering pizza. The tips were really good. Unfortunately, I only worked there for one summer due to an incident delivering pizza in a bad neighborhood. I did not get fired from this job. However, when I tried to get a job there the next summer they told me they did not have any openings (which I am almost certain was not true). I’m pretty sure they told me this because of the incident I am about to relate.
I dropped off a pizza in a bad neighborhood and the person’s change was only a few cents. When the person asked me for change I said: “Are you kidding?” There was only a few pennies at issue and in addition to not giving me a tip the person was asking for a few cents. I was deeply offended.
After I fished the few cents out of my pocket, the guy said to me: “If you had the change ready, I might have let you keep it. Now get the f**k off my porch.”
I was absolutely incredulous. I got in my car and started driving away, but then my anger got the better of me. I stopped my car and backed up. I got out of the car and screamed “F**k you!” at the top of my lungs at the house. The guy came out of his house and screamed “F**k you too, bitch!” This bizarre episode lasted a minute or two as we stood there screaming at each other. Eventually I peeled out in my car and drove away.
When I got back to the pizza parlor, my manager said, “Calm down. Calm down.” The manager looked like Bill Murray and he said something I will never forget to this day: “I know that guy too. He is a total a**hole, but you have to calm down. It is not professional to stand on the street screaming at a customer when you have a Domino’s pizza sign on the top of your car. The guy’s neighbors called me about you!”
The calmer you are, the more opportunities will present themselves and the fewer opportunities you will end up losing in your life. There is no sense losing your calm. This is simply not something you should do. You need to remain calm at all times.
Remaining calm will not only keep you employed, it can also help you get a job. When you are calm, you make better decisions and understand more of the world around you and what is going on. You can see opportunities where others cannot. People who are effective networkers are often very calm because they are very adept at being able to listen to others and understand where others are coming from.
People who are not calm are most often more interested in making themselves heard than understanding others. Steven Covey, the author of The Seven Habits of Highly Effective People, is fond of saying “Seek to understand before being understood.” This is excellent advice and something I have heard many of the most successful people repeat time and time again. In sales, for example, this is something I have seen transform careers. People who have the ability to remain calm are much more likely to have cultivated the ability to understand. Understanding people and situations requires that you remain calm.
When we react to things in the world, or instantly make decisions, we are most often doing so due to our conditioning and the things we have been led to believe. We react instinctively instead of thinking things through. The ability to react instinctively often serves us well. However, when we are able to remain calm we are often far more effective. One of the most effective things we can do is to delay our decisions and not make decisions quickly. Making rapid-fire decisions is something that can do us a great deal of harm. When you are calm you are able to make decisions in a slower and more deliberate way that will serve you very well. If you delay making a decision you can always make another decision later.
THE LESSON
Remain calm at all times, and stay focused on the world around you to make considered decisions before acting. You must remain calm in order to fully understand people and situations around you, and in turn make better decisions. Being calm leaves you in greater control than those around you, and empowers you to react in a level-headed way.
About Harrison Barnes
Harrison Barnes is the Founder of BCG Attorney Search and a successful legal recruiter himself. Harrison is extremely committed to and passionate about the profession of legal placement. His firm BCG Attorney Search has placed thousands of attorneys. BCG Attorney Search works with attorneys to dramatically improve their careers by leaving no stone unturned in a search and bringing out the very best in them. Harrison has placed the leaders of the nation’s top law firms, and countless associates who have gone on to lead the nation’s top law firms. There are very few firms Harrison has not made placements with. Harrison’s writings about attorney careers and placements attract millions of reads each year. He coaches and consults with law firms about how to dramatically improve their recruiting and retention efforts. His company LawCrossing has been ranked on the Inc. 500 twice. For more information, please visit Harrison Barnes’ bio.
About BCG Attorney Search
BCG Attorney Search matches attorneys and law firms with unparalleled expertise and drive that gets results. Known globally for its success in locating and placing attorneys in law firms of all sizes, BCG Attorney Search has placed thousands of attorneys in law firms in thousands of different law firms around the country. Unlike other legal placement firms, BCG Attorney Search brings massive resources of over 150 employees to its placement efforts locating positions and opportunities that its competitors simply cannot. Every legal recruiter at BCG Attorney Search is a former successful attorney who attended a top law school, worked in top law firms and brought massive drive and commitment to their work. BCG Attorney Search legal recruiters take your legal career seriously and understand attorneys. For more information, please visit www.BCGSearch.com.
Filed Under : Featured, Keeping a Job, The Role of Jobs in Today’s World
Tagged: best jobs, calm, calmer, calmness, career advice | a harrison barnes, CEO, dominos. pizza, job search, job search guru, leadership roles, level-headed, manager, remain calm
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Do not be a dabbler, or someone who turns away in the face of stress; the secret to long-term happiness is to instead confront and push through these stress factors. Do not be discouraged by difficulties, but find ways to persist and deal with the stress. Confronting problems head-on is the key to improvement, and will take you much further than the dabblers who fail to approach their careers with commitment.
In this article Harrison discusses how persistent pursuit of something you believe in, against all obstacles, is one of the most important keys to success. So many of us just decide at some point not to push through and not to keep going even when a little bit of extra effort would push us through. The secret to being incredibly good at everything is pushing through and getting better and better when others around you are quitting. Even while hiring, employers want experts and people who are the best at what they are doing–they do not want dabblers. They want to hire the person who is incredibly committed to a job and has persisted against odds in one direction when others have given up.
In this article Harrison suggests that you actually may be safer getting a job without the help of family or friends. It is exceedingly rare that a friend or family member will ever be able to get you a position. They may not even want to help you get a job for various reasons. Their involvement in your job search may actually hurt you. The organization may actually look upon you negatively if you try to use a friend or family member to get a job. So going through a close contact is often counterproductive to your job search. Even if you get a position through a friend or family member, you could harm your relationship with that person in the process. Your friend or family member’s act of kindness may ultimately unbalance your relationship. The risks involved in this kind of job far outweigh the potential rewards.
A powerful sense of self will make all the difference in your life. You must understand that your sense of yourself and your capabilities come from inside of you, not from the external forces that have brought you to your current place in life. What you feel internally might be completely different from what the world is telling you, and you must learn to focus on the former rather than the latter.
In this article, Harrison explains the importance of making an effort in your job which is way above what is expected of you. When you have been given certain responsibilities, it means that someone is dependent on you for certain things. When you fulfill these duties far more efficiently, put in a lot more time and effort, and even stay back on weekends and holidays to complete or do extra work, your employers get the message that you are sharing their burden of pressures with them and begin to place tremendous trust in you. This is what paves the path to your promotion and growth in the company. Harrison believes that you need to develop the correct attitude and possess an extraordinary work ethic to thrive in the job you do.
In this article Harrison discusses how resisting change and not taking necessary and relevant action can be the biggest obstacles to a better career and better life. Resistance is something that prevents most people from ever changing. Resisting change can be highly damaging to your growth in your career and life. Instead of allowing your life to be controlled by external circumstances, choose to take action and bring about a change. Conduct a brutal self analysis if needed, to clear the blocks you have in your mind and to bring about change that is necessary. Most people give up. They do not persist. You need strategies and beliefs that will allow you to persist and persevere, so that you can change. The best strategy is to be focused, and this focus will help you overcome the resistance you face whenever you make an effort to begin changing.
Adopting a positive attitude will always bring you closer to success, as nobody wants to be associated with a losing side. Everyone wants to associate with and hire winners, and avoids losers. Nothing is more important than maintaining a positive attitude, as many employers hire people based primarily on attitude; with the right attitude, everything else will fall into place. You must look like you are on the winning team, even if times are tough; nobody wants to hire a loser.
The past does not dictate the future, so you should not use inductive reasoning to make conclusions about your life or career. Recognize when you are making incorrect conclusions based on past events, and switch to deductive reasoning in which you are not limited by the past. You will find your conclusions to be much more accurate, and you will succeed as a result.
When I was an attorney, I stopped going out to lunch with other attorneys during the day. The reason was not that I was not hungry. Instead, I stopped going out to lunch because just about everyone I worked with would want to dedicate the lunch to a critique—whether it was critiquing our bosses, coworkers, or others. When these people were not being critiqued, the job itself was being critiqued. When the job was not being critiqued, the attorney’s home life was being critiqued.
In this article Harrison discusses the significance of conditioning yourself to develop behaviors that will elevate you in your life. One of the most difficult things for anyone to do is to get leverage over themselves and condition themselves to go in a new direction. Very few people are ever able to make very fundamental transformations in their lives and become someone completely new and completely improved—and stick with it. Major improvements in our lives come only when we condition ourselves over and over again in one direction. You need to get leverage over yourself and condition new habits and behaviors within yourself to make any sort of fundamental and lasting change. The conditioning needs to be part of your lifestyle. You need to condition yourself to adopt new patterns in your life.
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Think about your ultimate purpose in life, and what you are currently doing to accomplish it. Everyone is gifted with unique talents, and a failure to identify and utilize yours would be tragic for your life and career. The greater purpose you identify in your life, the greater the obstacles you will face. If you persevere and push through these hurdles, you will find the rewards to also be correspondingly greater.
Your perceptions of the world determine your reactions, and your reactions in turn determine your destiny. External factors do not dictate your life and destiny so much as your response to them, which is usually dictates by your emotional state. You must challenge yourself to make the best use of disorder in your life, and use it as a basis to develop a superior kind of order.
Be the person you want to be; if you see yourself naturally going in a certain direction, then you must allow yourself to go that way. Be grateful for every little thing in your life, and you will position yourself to receive more good things. You must hold the correct mindset to achieve a successful life and career; “get your mind right”, look at the world differently, and get away from your established ways of doing things.
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Rely on facts and statistics rather than opinions; when you depend on mere opinions, you inevitably face disastrous consequences. You must understand the difference between facts and opinions, analyze both, and adopt the former while disregarding the latter to make productive decisions.
Your skills and abilities merit profound appreciation; you must therefore place yourself in an environment where you will be so appreciated, and not subject to the negative opinions of others. People tend to believe the negative information that they hear about themselves. A work situation where you are unappreciated will tax your two greatest assets, your self-worth and your sanity.
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It is very important that you always ask questions in an interview when given the opportunity. Here are some good questions to ask and why you should ask them.
People who fail to reach their career goals are too complacent, rely too much on the opinions of others, allow difficulties to progress into ruin, and associate success with negative things. You have to establish success as a firm “must” in your life, associate your success with positive things, develop a workable strategy for success, and follow through with your plans. Never be a dabbler or give up in the face of adversity.
In this article Harrison explains the need to accept yourself the way you are. Harrison believes that most of us are not confident that we are good enough, or capable enough. Because of this hole within ourselves, we allow others to help us when we do not need help, fail to consistently feel content with our lives and accomplishments, and neglect to feel satisfied with who we are. We always feel a sense of lack. The most important thing you can ever do for yourself is overcome this sense of lack. Believe in yourself and your worth: you can accomplish all those things about which others would have you believe differently.
In this article Harrison discusses the importance of showing up on time. When you do not show up on time people are let down and they get upset. Their confidence in you is eroded. Not showing up on time conveys that you do not respect others and their needs. You should never show up late for anything. When you show up on time you send the message that you respect others and their time. It also sends the message you take others’ needs as seriously as your own. Being on time sends the message you will play by the rules, do what is expected of you, and do your best to get along with others and look out for their needs. You always need to be on time.
In this article Harrison discusses the importance of focusing all your energies on creating value for others. When your focus is on getting rewards and not adding value, you will find success eluding you. You need to create value by solving people’s problems to the very best of your ability. You will grow in your career if you solve people’s problems with dedication. You are owed nothing by anyone until you create value. People will seek you out as long as you create outstanding value for them. Once you start expecting something without creating value, the end is often near. Focusing on the rewards diverts your energy from what generates rewards in the first place. When you create value for others and focus on the work you are doing, the rewards come naturally.
In this article Harrison discusses that there is incredible power which is available out there that we only need to capture in order to achieve what we want in the world. Everything we need and could possibly want is already around us. There is power in existence all around us that is available if we are not limited by our own minds. Anything you believe is possible. It is your beliefs about the way things are that shapes reality. There are forces out there which you can utilize to do and become virtually anything you want to be. There is far more potential in the world, in you, and around you than you realize. Capture it now.
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Thanks for this giving this blog.
Thanks for this giving this blog
This is a wonderful blog.
I liked your article on being calm and I consider it sage advice, but I have never heard that JFK had trouble being calm. Please cite your authority. I think that you are having selective memory or just plain mistaken.
Really good stuff!
Harrison,
That is honestly one of the truest
and best articles that I have read in a long time. I had the fortune of being raised in the Diplomatic corps and traveling around the world when I grew up.
I was in a position to meet the most powerful individuals in the world and the best… were always calm
I thought this was an excellent article and I printed it for future reference. It got me thinking about leaders I have respected and they all have the ability to remain calm in all circumstances.
Best article I have ever read as far as career advice goes – thanks
“I have learnt in life that there is no need being in a hurry to ‘do what you can’t undo’or ‘say what you can’t unsay’. Irreversible actions or reactions should be thought through before being carried out, it helps to reduce the level of ‘regret’ in ones life.”
Some bits of this article is true….but mostly…sorry…just rubbish!
I enjoyed the essay on “staying or being calm” but can’t resist noting that Harrison has done many “uncalm” things in his past (thanks for sharing) but apparently it served him well if he is successful now. Sometimes you have to be true to your personality so long as you are not an idiot which I don’t think he is. In menial jobs, people won’t respect you for losing your cool, but at the higher professional jobs (especially legal profession) if you remain calm when someone does something completely unacceptable then you are a calm idiot which won’t get you anywhere. You have to fight your way in the business world or be eaten, especially in this economy. When you right then fight, but when the other person is wrong…just be calm. Whatever, olympic hockey game is more interesting…bye….